Privacy Policy

Last Updated: January 13, 2026

1. Introduction

Solution 5520 Inc. ("we", "us", "our") is committed to protecting the privacy and security of the personal information of users of its website 5520.ca (the "Site").

This Privacy Policy has been developed in accordance with Quebec's Act respecting the protection of personal information in the private sector, as modernized by Law 25. Its purpose is to transparently inform you about how we collect, use, disclose, and protect your personal information.

2. Privacy Officer

In accordance with Law 25, we have designated a Privacy Officer. This individual is responsible for ensuring compliance with this policy and applicable data protection laws.

For any questions, complaints, or requests to exercise your rights, you can contact our officer at the following coordinates:

Contact: Francis Yergeau, Privacy Officer
Email: confidentialite@5520.ca
Mailing Address: 105 rue des Sittelles, Riviere-Rouge, QC

3. Personal Information We Collect

We only collect the personal information necessary to fulfill the purposes described in this policy. The types of information we may collect include:

Identification information: First and last name.
Contact information: Email address, phone number, mailing address.
Browsing information: IP address, browser type, pages visited on our site, duration of visit, and other analytical data collected via cookies. For more details, please see our Cookie Policy.
Transactional information: If you make a purchase, we collect the information required to process payment and delivery (billing information, delivery address).

4. How We Collect Your Information

We collect your personal information primarily in two ways:

Directly from you: When you fill out a contact form, request a quote, subscribe to our newsletter, or contact us by email or phone.
Automatically: When you browse our Site, certain information is collected through cookies and other tracking technologies.

Your explicit consent will be requested for each collection, and you will be informed of the purposes for which your information is being gathered.

5. Purposes of Collection and Use

We use your personal information for the following purposes:

Providing and managing our services: Processing your requests, providing quotes, and executing our mandates (web development, content writing, etc.).
Communicating with you: Answering your questions, sending information about our services, and managing customer follow-ups.
Improving our Site and services: Analyzing the use of our Site to optimize the user experience and the relevance of our content.
Marketing (with your consent): Sending you newsletters or promotional offers that may be of interest to you.
Complying with our legal obligations: Adhering to applicable laws and regulations.

6. Sharing and Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may disclose it in the following cases:

Service providers: We may share your information with trusted third parties who help us operate our business (e.g., web hosts, payment solutions, data analytics tools). These providers are contractually obligated to protect your data and to use it solely for the purposes for which it was shared.
Legal obligations: If required by law or if we believe in good faith that such action is necessary to comply with legal proceedings, respond to a claim, or protect our rights, property, or the safety of our users.

Your personal information is hosted in Canada. Should a data transfer occur outside of Quebec, we would conduct a privacy impact assessment to ensure that the information receives adequate and equivalent protection.

7. Security of Your Information

We have implemented robust physical, technological, and administrative security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification. These measures include the use of SSL protocols, restricted data access, and internal security policies.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or for the duration required by law. Once this objective is met, your information is securely destroyed or anonymized.

9. Your Rights Under Law 25

You have several rights regarding your personal information:

Right of access: The right to request a copy of the personal information we hold about you.
Right to correction (rectification): The right to request the correction of any inaccurate or incomplete personal information.
Right to withdraw consent: The right to withdraw your consent to the use or disclosure of your personal information at any time (subject to legal and contractual restrictions).
Right to de-indexing: The right to request that we stop disseminating your information or de-index any hyperlink attached to your name.
Right to data portability: The right to receive a digital copy of the personal information you have provided to us.

To exercise any of these rights, please contact our Privacy Officer.

10. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Any changes will take effect immediately upon publication on this page. We encourage you to review this policy regularly to stay informed about how we protect your information.